Help
Something not working?
Here are the things people get stuck on most often. If yours isn't here, email us — a real person reads it.
I’m getting a new phone. How do I bring my data?
Before you wipe the old phone, make a backup. Two ways, and either is fine:
- Google Drive — sign in under Settings and run a backup. On the new phone, install the app, sign in with the same Google account, and restore.
- Export a file — export to CSV, email it to yourself or save it somewhere safe, then import it on the new phone.
Do this before you reset the old phone
Once the app is uninstalled, the data on that device is gone. That’s the flip side of nothing being stored on our end — there’s no copy for us to send you. Backing up takes about a minute and it is free.
My reminders aren’t showing up
Usually one of three things, in order of likelihood:
- Notifications are switched off for the app. Check Android Settings → Apps → Moneymalist → Notifications.
- Battery optimisation is putting the app to sleep. Many phones — Xiaomi, Oppo, Vivo, Samsung especially — do this aggressively. Set the app to “Unrestricted” battery usage.
- The reminder itself is off, or set to a time that’s already passed today.
I restored a backup and something’s missing
Check the date on the backup file first — if automatic backups were off, the most recent one may be older than you think. Backups replace what’s currently in the app rather than merging, so restore before you start adding new entries, not after.
How do I get my transactions into a spreadsheet?
Export to CSV from the app, then open the file in Excel, Numbers, or Google Sheets. PDF is there too if you want something readable rather than editable. Export is a Premium feature.
I paid for Premium and it’s not unlocked
Make sure you’re signed into the same Google account that made the purchase, then try “Restore purchases” in the app. If it still doesn’t appear, email us with your Google Play order ID and we’ll sort it out.
Can I use it on two phones at once?
Not really — there’s no live sync, because there’s no server to sync through. You can move data between devices with a backup, but two phones won’t stay in step automatically.
Still stuck
Email moneymalist.app@gmail.com. Tell us your phone model, your Android version, and what you were doing when it went wrong — it saves a round trip. We usually reply within 2 business days.
You may also find your answer in the questions on the main page, or in the full list of what the app does.
Still need a hand?
Email us and a person who works on the app will read it — usually within 2 business days.
moneymalist.app@gmail.com